PRIVACY AND COOKIES POLICY

This Privacy Policy is intended to assist Clients concerned about how their personal data is used online. Please review our Privacy Policy to understand how our website collects, processes, protects, and manages your personal data.

What types of personal data do we collect?

We may ask you to provide your email address, name, phone number, or other details when submitting a request or registering on our website. This is done to improve your experience. Whether you sign up for an account, make a request, or enter information on our website, we receive your data.

Depending on how you interact with our website and services, we may collect the following types of information about you (to the extent permitted by applicable law):

Your contact details (e.g., email address, name, phone number);
IP address;
Bank and credit account information;
Any other data that you decide to share with us (for example, if you get in touch with us in any way or email us);
Emails, calls, and other communications;
Information obtained through cookies and other technologies, as mentioned in the “Use of cookies” section below and in the list above.

Providing accurate and up-to-date information is your responsibility as a client.

What do we do with your data?

We may use the data we learn about you when you register, make a request, subscribe to our newsletter, take a survey, respond to a marketing message, browse the website, or use other site features:

Provide information, answer questions, and respond to requests;
Handle requests and communicate updates and information about requests;
Provide additional details about our products and/or services;
Offer information and product options that you might be interested in and improve user experience;
Enhance our website so that we can better assist you;
Fulfill your customer service requests more effectively;
Manage a campaign, survey, contest, or other website activity;
Process requests more efficiently;
Periodically email you about your request or other products and services;
Promote our list or send emails to our clients after the initial transaction has been completed.

You may update your personal data by signing into your account or emailing us.

* Please contact us at the phone number or email address provided below if you want us not to use your information for marketing purposes or disclose it to any third party for marketing reasons. You can also opt out of our email communications by using a link in any marketing email you receive from edu-mentor.net.

ONLY FOR EU CUSTOMERS: YOUR RIGHTS

You have the right to demand that we not use your information for marketing activities. If we intend to use or disclose your personal data to a third party for such reasons, we’ll typically inform you before collecting it. You can exercise this right at any time by contacting our customer support team.

Occasionally, our website may contain links to and from the sites of our partner networks, affiliates, and advertisers. If you intend to click on a link to such a website, please know that each has its own privacy policy.

ONLY FOR EU CUSTOMERS: ACCESS TO INFORMATION

You have the right to access the information collected about you and have it corrected under the Act. You may exercise your rights of access to data and its correction in line with the Act.

We have the right to refuse any requests for information correction or disclosure that are unreasonable or excessively impracticable (e.g., those that require intensive technical or human effort or severe changes to our technology and processes or can harm our ability to deliver services).

You can exercise your right at any time by contacting our customer support team.

Personal data: update and removal

You have several rights regarding your personal data. You may view your personal data, verify that it is accurate and current, and decide whether or not to receive communications from us or any of our partners by signing into the website and accessing your account page. You may also contact us at [email protected] if you need further information about your rights or wish to exercise any of them.

You have the right to request that we do any of the following if you live or reside in the EEA:

Give you access to any personal data we may have about you;
Prevent us from using your personal data for marketing purposes;
Update any inaccurate or out-of-date information;
Delete any personal data we have about you;
Restrict the way we process your personal data;
Share your personal data with a third party;
Give you a copy of all the personal data that we have about you.

We always respond to emails as soon as possible and within legal constraints. However, keep in mind that some residual data will remain in our access logs, databases, and other records. This residual data may or may not contain your personal data. Please note that under some circumstances (for instance, when we must continue processing your personal data to comply with a legal requirement), specific personal data may be excluded from such requests.

When you send us an email request, we may ask for information to verify your identity.

How do we protect user data?

To keep your visits to our website as safe as possible, we regularly scan it for vulnerabilities and security flaws. Only a small group of people with specific access privileges who have agreed to keep the user information confidential can access the secured networks where your personal data is stored. Moreover, Secure Socket Layer (SSL) encryption protects all sensitive information you provide.

We do not store or process transactions on our servers; all transactions are completed through a gateway provider. We also take various security precautions whenever a user submits a request, enters, uploads, or accesses their data on our website to keep all personal data as confidential as possible.

Do we publish personal data on our website?

We do not publish any of our clients’ personal data on our website. Just a few members of our staff and tutors have access to some of the personal data you reveal, which is displayed in our system next to each of your requests.

Be careful when posting information on our website that you do not want to share with anybody.
The company expressly disclaims any responsibility for the interception, theft, loss, or other unauthorized access to or use of the data you provide or post on our website.

By opting for our services, you expressly acknowledge and consent that you have read the preceding, that you assume all the risks involved, and that you will hold the company harmless from damages or injury resulting from the interception, loss, theft, or other unauthorized access to or damage to the data you submit or post on our website, including information related to your request.

Disclosure to a third party

We never trade, sell, or otherwise transfer personal data to third parties without first notifying the user. This does not apply to our website hosting partners or other third parties that help us run our company, operate the website, or provide services to our users, as long as those third parties agree to keep this information confidential. We may also disclose information as necessary to fulfill legal obligations, enforce the website terms and conditions, or otherwise protect the rights, safety, or property of our company or others. Nonetheless, visitor data that cannot be used to identify an individual may still be shared with third parties for advertising, marketing, or other purposes.

If at any time you wish to stop receiving communications from us, you may contact us by email at [email protected], and we will promptly unsubscribe you from all emails. Alternatively, you can click the unsubscribe link at the bottom of each email.

COOKIES

With your permission, the website or its service provider may upload a small file known as a cookie to your computer’s hard drive. Cookies let the website or the service providers identify your browser and collect and remember specific information. For example, cookies allow us to process and retrieve the products/services in a client’s request cart. They also help us better understand your preferences based on past or current site activity, which allows us to provide better services.

We also use cookies to collect aggregate data on website traffic and user activity, which allows us to provide clients with better website experiences and features in the future.

We use cookies for the following purposes:

Aid in processing and storing the products in the request cart;
Help identify and save user preferences for future visits;
Help keep track of ads;
Aid in compiling aggregate statistics regarding site interactions and traffic for future site improvements and tool development.

Moreover, we have reliable third-party services that track this data on our behalf.

You can have your device alert you each time a cookie is transmitted or disable all cookies by adjusting your browser settings. Each browser is different, so we recommend checking the Help menu to learn how to properly edit your cookies.

When a browser’s Do Not Track (DNT) feature is enabled, we respect these signals and stop tracking, sending cookies, or displaying advertising.

ONLINE PRIVACY POLICY

This Online Privacy Policy only relates to information that we collect online. It does not apply to any information that we collect offline.

User consent

Our website’s Terms and Conditions, which govern your use of our services, have been updated to include the Privacy Policy.

By using our website, you agree to this Online Privacy Policy.

Any changes to our privacy policy will be posted on the Privacy Policy page for users to review. Consequently, we encourage you to check the policy changes we have implemented by periodically checking this webpage and becoming familiar with the amendments to our Privacy Policy.

Retention of personal data

If you live in or are a resident of the EEA, we will retain your personal data only for as long as it is required to fulfill the purposes for which we process it. The retention period for personal data depends on the reasons for its collection and use and the time necessary to uphold legal obligations and establish, exercise, or protect our rights.

If you have any questions about our privacy policy, please use the details provided below to contact us.

Phone number: +1 (307) 453 2856

Email address: [email protected]