TERMS OF USE
Last updated March 26, 2025
AGREEMENT TO TERMS
These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“Customer”, “User”, “You” or “Yours”) and edu-mentor.net (“Website”), concerning Your access to and use of the Website as well as any other media form, media channel, mobile Website or mobile application related, linked, or otherwise connected thereto (collectively, the “Website”).
You agree that by accessing the Website, You have read, understood, and agreed to be bound by all of these Terms of Use.
If You do not agree with all of these terms of use, then You are expressly prohibited from using the Website, and You must discontinue use immediately.
The Website is intended for users who are at least 18 years old. Persons under 18 are not permitted to use or register for the Website.
DEFINITIONS
In this document: “Customer”, “User”, “You” or “Yours” mean and refer to You and/or any other person submitting the Request to the Website on Your behalf; “Company”, “We” or “Our” mean and refer to edu-mentor.net company; “Website” means and refers to edu-mentor.net and any subdomains; “Terms of Use”, “Terms and Conditions”, “Terms”, mean and refer to these terms and conditions; “Product” means tutoring guidance and follow-up resources or other supporting material that is provided to the Customer in accordance with their Request; “Request” means project details in a standard electronic form that are filled and submitted online by the Customer to our Website. (Request specifies the scope of work and other requirements of the Customer regarding the Product); “Tutor” means a person (topic expert) contracted by the Company on a freelance basis, providing services to Customers as per agreement with the Company; “Account” means Your personal registered profile on our Website.
USER REGISTRATION
You will be required to register with the Website to submit a Request.
You agree to keep Your password confidential and will be responsible for all use of Your account and password.
We reserve the right to remove, reclaim, or change a username You select if We determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
You are solely responsible for submitting true, accurate, current, and complete information and maintaining the accuracy of such information, such as promptly updating such registration information as necessary.
The Company will not be held liable for You providing any information that is untrue, inaccurate, not current, or incomplete.
MAKING A REQUEST
Product description. The Company provides online services, including, but not limited to educational tutoring services (guided problem-solving and coaching for projects of any type). You can make a Request only by filling out the Request form available on the Website. It is the only way to request a Product. One follow-up material includes a minimum of 275 words. Large projects are subject to individual consideration.
Details change. You can change the details of Your Request only if the Tutor has not yet begun working on it. If any of these changes involve increased volume or complexity, You will be asked to pay an additional amount for the new guidelines. No changes can be made after the Tutor has started the scheduled session.
Price. The cost of the Request depends on the level of complexity, project size, and timeline. All the prices can be retrieved via the pricing calculator on the Website. These prices can be considered a close estimate. However, the final and complete cost of the Request is determined after You fill out the Request form.
Customer-Tutor communication. The Customer can communicate with the Tutor regarding the Request via the Website messaging board. We reserve the right to limit or remove any messages containing personal information or any other material that We may find to be violating these Terms and Conditions.
Customer-Company communication. The Customer can communicate with the Company via a Website messaging board, live chat, email, and phone, provided in the Contact section of the Website.
PAYMENT
By submitting a Request and/or making payment, You are purchasing the Product for Your personal, non-commercial use only. All Products are offered by freelance Tutors for the Company, whereas all the rights and ownership regarding the Products belong to the Company. All Products are non-refundable and come with no warranties, expressed or implied (unless otherwise specified in these Terms).
We use third-party vendor services to process the payments on our Website. Thus, We do not host, store, or somehow retrieve any of the User’s financial information.
Should You have any issues with Your payment, You must contact the payment processing company directly. If You are subject to any taxes or local fees based on Your residency or location, these will be added to the total Request price during checkout. If, for any reason, Your payment is declined, suspended, or placed under review by the payment service provider, it is Your responsibility to contact the corresponding payment service provider to resolve the issue.
The Company is not responsible for and has no control over Your financial details and/or payment information. Any discounts or bonuses are offered at the sole discretion of the Company and can be applied when making a Request. We reserve the right to decline any previously issued discount or coupon code if We deem it necessary.
It is Your obligation to get acquainted with the Terms and Conditions page before submitting any Request and/or payment to this Website.
SERVICE DELIVERY
It is Our responsibility to deliver the requested Service and/or Product before the deadline specified in the Request details. In certain unforeseen force majeure situations, We may need a deadline extension to complete Your Request, of which We will notify You via phone, email, and Website messaging system. If a deadline extension is not possible, You are entitled to a full refund as per our Money Back Policy, and We will stop all the work immediately. Unfortunately, We will not be able to provide You with any materials or already completed work for a refunded request.
After Service delivery, the Product is uploaded to Your account with a download link sent to Your email. You will be notified via the Website messaging system upon finalizing Your Request. It is Your responsibility to provide a working and correct email address for delivery and communication. The Company is not responsible for any email spam filters or other delivery interruptions that are beyond Our control.
The Product is considered delivered immediately after it is sent from our servers. It is the Customer’s responsibility to get the Product in a timely manner and check accordingly.
REQUEST REVISION
The Company provides free unlimited follow-up material reviews and revisions according to the Revision Policy available at https://edu-mentor.net/revision-policy. We reserve the right to decline any revision request if the revision guidelines are found to be controversial with the initial Request guidelines.
The Company reserves the right to cease and limit any evident misuse of this feature in case We receive multiple unreasonable requests and/or notice obvious abuse. For more information about our revision guarantee, please refer to our Revision Policy.
NO COPYING
You acknowledge that the Company reserves the right to cancel any agreement, contract, or arrangement with any person who condones or attempts to pass copied Product as the original. You also agree that any follow-up resource delivered by the Company may not be passed to third parties nor distributed in any way for payment or for any other purpose. You also acknowledge that if the Company suspects that the Product has been distributed or has been used by You in any form, the Company reserves the right to refuse to carry out any further work and services for You.
All Products and/or other follow-up materials provided to You are for research and/or reference only. We do not condone, encourage, or knowingly take part in any form of copyright infringement or other acts of fraud or dishonesty. We strongly adhere to and abide by all copyright laws and will not knowingly allow any Customer to commit an act of dishonesty or violate copyright laws.
Our tutoring services are designed to enhance learning and subject understanding. You are responsible for completing Your own assignments using the knowledge gained through our tutoring sessions. You agree that any Product and/or other follow-up resources provided to You are provided only as a model, example material for research use, and any ideas from our material that You borrow, reference, refer to, or otherwise use in any way in Your own work must be properly cited and attributed to this Website. You may not present any session material as Your own.
Neither the Company nor any of its affiliates and/or partners shall be liable for any unethical, inappropriate, illegal, or otherwise wrongful use of the Product and/or other follow-up material received from our Website. This includes acts of copying, lawsuits, expulsion, probation, awards, grants, prizes, titles, positions, failure, suspension, or any other disciplinary or legal actions.
The Customer is solely responsible for any and all disciplinary actions arising from the improper, unethical, and/or illegal use of the material.
REFUND PROCEDURE
The Products are non-refundable and come with no warranties, expressed or implied. Once a request has been processed, We will not grant a refund under any circumstances unless specifically stated therein. A Request is considered complete after You download the follow-up material Your account.
In certain cases, the Company may provide a refund at its own discretion. For more information about our money-back guarantee, please refer to our Refund Policy.
PRODUCT WARRANTIES
By submitting the Request and/or making a payment, You acknowledge that You are in complete understanding and agreement with the statements above, as well as each of the following:
* Any information and/or ideas used from the Product must be properly cited;
* All Products are provided solely as examples to research, reference, and/or learn how to apply citation styles (MLA, APA, Chicago, Turabian, Harvard, etc.);
* All Products or supplementary materials are acquired from Tutors who transferred all rights and ownership to the Company and/or its affiliates and partners;
* All Products are sent to You for approval, and the Request is not complete unless you approve it. You have 10 days to either approve the Product or activate a revision. It is Your sole responsibility to check any supplementary materials and the quality of the Product. The Company does not guarantee any specific outcomes as per these Terms and Conditions. By approving the Product, You confirm that You are fully satisfied with it;
* You are in agreement that this Website is acquiring payment for the time and effort that goes into gathering, organizing, correcting, guiding, and otherwise managing the Request, as well as maintenance and administration of this Website for access and Product delivery;
* Aside from a reasonable number of copies for personal, non-commercial use, You may not otherwise reproduce, distribute, publish, transmit, modify, display, or create derivative works from or exploit the Product and/or contents of this Website without the prior signed consent of the Company;
* No copies shall be made for distribution, and no parts of any Product shall be used without proper citation and reference to the Company.
PROHIBITED ACTIVITIES
You may not access or use the Website for any purpose other than that for which We make the Website available. The Website may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
You are prohibited from using the Website or its Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
You will not access the Website through automated or non-human means, whether through a bot, script, or otherwise.
We reserve the right to terminate Your use of the Service or any related website for violating any of the prohibited uses.
THIRD-PARTY WEBSITES AND LINKS
Although this Website may be linked to/from other websites, We do not endorse, approve, certify, or sponsor the linked sites unless specifically stated therein.
The Company is not the owner of, does not control, and is not responsible for any content of any site linked to this Website. Your linking to other websites is at Your own risk.
SITE MANAGEMENT
We reserve the right, but not the obligation, to (1) monitor the Website for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, including, without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of Your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Website or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Website in a manner designed to protect our rights and property and facilitate proper functioning of the Website.
WARRANTY DISCLAIMER
The Website is provided on an as-is and as-available basis. You agree that Your use of the Website and our services will be at Your sole risk.
To the fullest extent permitted by law, We disclaim all warranties, express or implied, in connection with the Website and Your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We make no warranties or representations about the accuracy or completeness of the Website’s content or the content of any websites linked to the Website, and We will assume no liability or responsibility for any (1) errors, mistakes, or inaccuracies of content and materials, (2) personal injury or property damage, of any nature whatsoever, resulting from Your access to and use of the Website, (3) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (4) any interruption or cessation of transmission to or from the Website, (5) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the Website by any third party, and/or (6) any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the Website.
We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Website, any hyperlinked website, or any website or mobile application featured in any banner or other advertising, and We will not be a party to or in any way be responsible for monitoring any transaction between You and any third-party providers of products or services.
As with the purchase of a product or service through any medium or in any environment, You should use Your best judgment and exercise caution where appropriate.
LIMITATIONS OF LIABILITY
In no event will We or our directors, employees, or agents be liable to You or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from Your use of the Website, even if We have been advised of the possibility of such damages.
Notwithstanding anything to the contrary contained herein, our liability to You for any cause whatsoever and regardless of the form of the action will at all times be limited to the amount paid, if any, by You to us.
Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to You, some or all of the above disclaimers or limitations may not apply to You, and You may have additional rights.
INDEMNIFICATION
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Website; (2) breach of these Terms of Use; (3) any breach of Your representations and warranties set forth in these Terms of Use; (4) Your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Website with whom You connected via the Website.
Notwithstanding the foregoing, We reserve the right, at Your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify us, and You agree to cooperate, at Your expense, with our defense of such claims. We will use reasonable efforts to notify You of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, the Website is our proprietary property, and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Website (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, foreign jurisdictions, and international conventions. The Content and the Marks are provided on the Website “AS IS” for Your information and personal use only.
Except as expressly provided in these Terms of Use, no part of the Website and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express signed permission.
Provided that You are eligible to use the Website, You are granted a limited license to access and use the Website and to download or print a copy of any portion of the Content to which You have properly gained access solely for Your personal, non-commercial use.
We reserve all rights not expressly granted to You in and to the Website, the Content, and the Marks.
USER DATA AND SECURITY
We will maintain certain data that You transmit to the Website for the purpose of managing the performance of the Website, as well as data relating to Your use of the Website. Although We perform regular routine backups of data, You are solely responsible for all data that You transmit or that relates to any activity You have undertaken using the Website.
You agree that We shall have no liability to You for any loss or corruption of any such data, and You hereby waive any right of action against us arising from any such loss or corruption of such data. To get more details on how We collect, use, and store Your data, please refer to our Privacy Policy.
ELECTRONIC COMMUNICATIONS, TRANSACTIONS & SIGNATURES
Visiting the Website, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and You agree that all agreements, notices, disclosures, and other communications We provide to You electronically, via email, and on the Website satisfy any legal requirement that such communication is in written form.
You hereby agree to the use of electronic signatures, contracts, orders, and other records and to the electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the Website. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records or to payments or the granting of credits by any means other than electronic means.
When You use our Services, or send emails, text messages, and other communications from Your desktop or mobile device to us, You may be communicating with us electronically. You consent to receive communications from us electronically, such as emails, texts, mobile push notices, or notices and messages on this site or through our other Services, such as our Message Center, and You can retain copies of these communications for Your records. You agree that all agreements, notices, disclosures, and other communications that We provide to You electronically satisfy any legal requirement that such communications be in written form.
We may contact You using autodialed or prerecorded calls and text messages, at any telephone number that You have provided us, to: notify You regarding Your account; troubleshoot problems with Your account; resolve a dispute; collect a debt; poll Your opinions through surveys or questionnaires; or as otherwise necessary to service Your account or enforce this User Agreement, our policies, applicable law, or any other agreement We may have with You. We may also contact You using autodialed or prerecorded calls and text messages for marketing purposes (e.g., offers and promotions), if You consent to such communications.
Our collection, use, disclosure, retention, and protection of Your personal information is governed by the User Privacy Notice. As described in our User Privacy Notice, We may collect other telephone numbers for You and may place manual non-marketing calls to any of those numbers and autodialed non-marketing calls to any landline. Standard telephone minute and text charges may apply and may include overage fees if You have exceeded Your plan limits. If You do not wish to receive such communications, You may change Your communications preference at any time, including through the Communication Preferences section of Your account.
We may share Your telephone number with its authorized service providers. These service providers may contact You using autodialed or prerecorded calls and text messages, only as authorized by us and to carry out the purposes identified above. We may, without further notice or warning and in our discretion, monitor or record telephone conversations You or anyone acting on Your behalf has with us or our agents for quality control and training purposes, or our own protection.
We may use automated systems to scan and analyze the contents of every message sent through the message platform, including messages between users, to detect and prevent fraudulent activity or violations of our User Agreement, including the incorporated terms, notices, rules, and policies. This scanning and analysis may occur before, during, or after the message is sent, or while in storage, and may result in Your message being delayed or withheld. We may store message contents, including conducting this scanning and analysis.
CALIFORNIA USERS AND RESIDENTS
If any complaint with us is not satisfactorily resolved, You can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
GOVERNING LAW
These Terms of Use and Your use of the Website are governed by and construed in accordance with the laws of the State of Illinois applicable to agreements made and to be entirely performed within the State of Illinois, without regard to its conflict of law principles.
DISPUTE RESOLUTION
(1) If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. You understand that without this provision, You would have the right to sue in court and have a jury trial. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both of which are available at the AAA website www.adr.org. Your arbitration fees and Your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but does not need to provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in the United States. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.
(2) The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures, and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
(3) The Parties agree that the following Disputes are not subject to the above provisions concerning binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable, and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
MISCELLANEOUS
These Terms of Use and any policies or operating rules posted by us on the Website or with respect to the Website constitute the entire agreement and understanding between You and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision.
These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.
If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions.
There is no joint venture, partnership, employment, or agency relationship created between You and us as a result of these Terms of Use or use of the Website.
You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses You may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.
TERM AND TERMINATION
These Terms of Use shall remain in full force and effect while You use the Website.
Without limiting any other provision of these terms of use, We reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Website (including blocking certain IP addresses) to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these terms of use or of any applicable law or regulation.
We may terminate Your use or participation in the Website or delete Your account and any content or information that You posted at any time, without warning, at our sole discretion. If We terminate or suspend Your account for any reason, You are prohibited from registering and creating a new account under Your name, a fake or borrowed name, or the name of any third party, even if You may be acting on behalf of the third Party.
In addition to terminating or suspending Your account, We reserve the right to take appropriate legal action, including, without limitation, pursuing civil, criminal, and injunctive redress.
AMENDMENTS
Supplemental terms and conditions or documents that may be posted on the Website from time to time are hereby expressly incorporated herein by reference.
We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert You about any changes by updating the “Last Updated” date of these Terms of Use, and You waive any right to receive specific notice of each such change.
It is Your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to and will be deemed to have been made aware of and to have accepted the changes in any revised Terms of Use by Your continued use of the Website after the date such revised Terms of Use are posted.
The information provided on the Website is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Website from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
CONTACT US
To resolve a complaint about the Website or to receive further information about its use, please contact us by email, phone, or live chat using the credentials provided on the Contact Us page.